Incident Management

Efficient incident management processes allows organizations to report security and fraud incidents, manage their escalation, track investigations, analyze resolutions, and provide meaningful reports. Our incident management service leverages industry best practices from ITIL, CIRT, and other frameworks and technologies to provide organizations with a solution tailored to specific needs. We also use a set of well defined KPIs and KRIs to provide effective incident management reports.

RiskView offers the following services:

  • Enterprise incident and case management strategy
  • Incident management process integration including:
    • Incident detection and recording
    • Classification and initial support
    • Investigation and diagnosis
    • Resolution and recovery
    • Incident closure
    • Ownership, monitoring, tracking, and communication